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Governmental Service Agreement

​​​Agreement reached through negotiations between the service provider and the recipient of the service.

This agreement includes:

  1. Agreement parties.
  2. Agreement time period.
  3. Coordinators.
  4. Scope of services.
  5. Availability of services (Table of services availability)
  6. The duties and responsibilities of the parties.
  7. Performance and quality standards.
  8. Complaints and problems reporting.
  9. Conflicts and disputes.
  10. Monitoring and reviewing performance.
  11. Performance indicators.
  12. Final approvals.​

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