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Categories

Category happiest work environment

Category happiest work environment

Innovative service initiative

Innovative service initiative

best customer happiness center

best customer happiness center

Best Website

Best Website

Best Smart Application

Best Smart Application

Best Contact Center

Best Contact Center

Best Entities in Mystery Shopper Results

Best Entities in Mystery Shopper Results

Excellence medals

Excellence medals

The Fourth Generation System

The Fourth Generation System


​Happiest Work Environment

Awarded to the entity that gets the highest score in the Humance Capital Criteria in the applied Excellence Model (GEM).​

Innovative service initiative 



..coming soon


Best Customer Happiness Center

This category is based on the criteria of the Global Star Rating System for Services. It's awarded to the Customer Happiness Center that gets the highest score in the assessment.

Best Website


This category is based on the Website criteria in the Global Star Rating System for Services. It's awarded to the entity that gets the highest score in the assessment.

Best Smart Application

This category is based on the Smart Applications criteria in the Global Star Rating System for Services. It's awarded to the entity that gets the highest score in the assessment.​

Best Contact Center

This category is based on the Contact Centers criteria in the Global Star Rating System for Services. It's awarded to the entity that gets the highest score in the assessment.​

​Best Entities in Mystery Shopper Results


Awarded to the entities that get the highest scores in the 3 Mystery Shopper's sub-categories: the site visits, the phone calls and the websites.


​Excellence medals



..coming soon


.. english vesrion not available

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